FREE UK Delivery On Orders Over £200
Free nationwide shipping on orders over £200 The order must be shipped to an address within mainland UK or NI. or addresses outside of the UK or if your postcode is listed below.
The delivery rate for orders under £200 is £13.75 to any UK mainland or Northern Ireland address.
Courier surcharges apply to the following postcodes:
£30 – PO30-PO41
£40 – IV3-IV28, IV40-IV49, IV51-IV56, IV63, KW1-KW3,
KW5-KW17, PH36-PH44
£60 – GY1-GY10, HS1-HS9, JE1-JE5, KA27-KA28,
PA20, PA41-PA49, PA60-PA78, PA80, ZE1-ZE3
£70 – IM1-IM9, IM86-M87, IM99
£40 – Republic of Ireland
International Shipping
Please contact us for a quote before placing an order. FastTrack dispatch is also available for international orders.
Dispatch Timescales
Dispatch times vary between product types, typically most orders will be shipped within 1 – 3 weeks depending on current workload.
FastTrack, Next Day & Same Day Dispatch
The £30 FastTrack fee will be in addition to any applicable delivery charges.
For products qualifying for FastTrack please be aware this is a production fast track through our factory. It is not a same day courier service.
Priority FastTrack orders must be placed before 11am and all products in the order must qualify. Orders received after 11am, should be dispatched the next working day.
There is a limit of 10 blinds per FastTrack order.
Although FastTrack orders are shipped on a next day service, due to freight largely being un-conveyable through the courier network our delivery partners advise that we allow 2 working days for delivery.
Any orders placed between 11.01am Friday to 11.00am Monday, will be dispatched on Monday.
The FastTrack service is not a guaranteed service. There are factors that can influence production and delivery times such as issues encountered through the courier network or stock issues, however we will do our utmost to dispatch within the advised timeframe.
Customs Duties For Deliveries Outside Of The UK
Taxes or customs duties and/or other related charges payable on deliveries shipped outside of the UK are the responsibility of the customer.
It is important that you give a local mobile number for the destination country when placing your order, to ensure a smooth delivery as it enables local customs agencies to contact you to resolve any issues.
Additional Information
If your order is sent through our fast-track delivery service someone at the delivery address will be required to sign for it.
Parcel size restrictions may affect delivery times. Longer lengths over 1.4 meters need to be manually handled throughout the courier network.
Standard UK VAT is charged on all orders. A pdf VAT invoice will be emailed to you when an order is placed. It is your responsibility to reclaim any VAT due from your local tax or customs office.
Every effort is made to deliver goods within estimated timescales. All products are subject to stock availability. No liability will be accepted by Commercial Blinds Direct for delay or failure to deliver the products within estimated timescales. If you are employing fitters or tradesmen to install your blinds, we recommend you only book them after you have received your order.
Returns
Under the Distance Selling Regulations, you are entitled to return your item for a refund within 14 working days of receiving the item, however, with goods made to particular specifications, you do not have the right to cancel or return them if you simply change your mind.
Undeliverable Items
All of our items are sent using a tracked courier or postal service, so you can follow your delivery every step of the way.
Our courier will attempt delivery on two occasions. If delivery is unsuccessful, the parcel will be held for five days, giving you time to contact the courier and rearrange delivery if needed.
Damages
All orders placed with Commercial Blinds are quality checked before dispatch. If you do experience any problems please call our customer service team on 0113 3472347. You must contact us within 48 hours following receipt of your goods to report any damaged goods. We will deal with queries quickly and if appropriate send a replacement. You may need to provide photos of the damage or return the goods to us for inspection. This does not affect your statutory rights.
The parcel is damaged, what do I do?
All of our deliveries are fully insured for your peace of mind. If your parcel arrives with any damage to the packaging, please sign for it as “damaged” and let us know as soon as you can.
If, after checking your order, you discover that an item has been damaged, we’re really sorry about that. Please contact our friendly customer service team on 0113 3472347 within 48 hours of delivery, and we’ll be happy to arrange a replacement for you.
To help us resolve this quickly, you may be required to provide photos of the damage. Please don’t install or use the product and keep all original packaging, as the item may need to be collected from you.
My parcel is undamaged, I’m unable to inspect upon arrival; what do I do?
The vast majority of our parcels arrive in perfect condition. If there are no visible signs of damage on delivery, please sign for the parcel as “unchecked.”
If you later find that your order has been damaged, we’re very sorry for the inconvenience. Please contact our customer service team on 0113 3472347 within 48 hours of delivery, and we’ll be happy to arrange a replacement for you.
To help us resolve this as quickly as possible, please don’t install or use the product and keep all original packaging, as it may need to be collected.